Returns & Refunds Policy

Last updated: 5 August 2025

We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work at House Of Blade. Nothing in this policy affects your statutory rights.

30-Day Return Window

You have 30 days from the day you receive your order to request a return.

Eligibility

To be eligible, items must be:

• Unworn, unwashed, and unused, with all tags attached
• In the original packaging (e.g., branded bag/box)
• Accompanied by your order number or proof of purchase
  We may refuse returns that don’t meet these conditions or show signs of wear, damage, or odour.
  

How to Start a Return

Email houseofbladegb@gmail.com before sending anything back. Include your order number, the item(s) you want to return, and the reason. If the item arrived damaged/incorrect, please attach clear photos of the item and packaging.
Return address: [8 Belmont street / Manchester / M169JHW / United Kingdom]. We’ll confirm the address in your approval email.

Items sent back without prior approval can’t be accepted.

Return Shipping Costs

• Change of mind / size: You’re responsible for return postage. We can issue a prepaid label and deduct the actual label cost from your refund, or you can arrange your own tracked return.
• Faulty, damaged, or incorrect item: We’ll cover reasonable return shipping once approved.

We recommend using a tracked service. You’re responsible for the item until it reaches us.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is approved. (We don’t reserve stock for exchanges.)

Damages & Issues

Please inspect your order on delivery and contact us as soon as possible (ideally within 7 days) if an item is defective, damaged, or incorrect so we can make it right. We’ll offer a replacement, repair, or refund as appropriate.

Items That Can’t Be Returned

• Final sale Items (clearly marked as final sale at checkout)
• Gift cards
• Custom or personalized items (made to your specification)
  

UK/EU Right to Cancel (Distance Selling)

If your order is delivered into the UK or EU, you have a 14-day right to cancel from the day you (or someone you nominate) receives the goods, for any reason. You must tell us you’re cancelling within 14 days; you then have 14 days to return the goods. Items must be in the same condition as received (unworn/unused, with tags, in original packaging). We’ll refund the product price and the standard outbound delivery cost (if paid). You’ll pay the cost of returning the goods unless they’re faulty/incorrect.

Refunds

We’ll notify you when we receive and inspect your return and confirm if it’s approved

• If approved, we’ll issue a refund to your original payment method within 10 business days.
• your bank/card provider may take additional time to process the refund
• Original shipping fees aren’t refundable unless we sent a faulty/incorrect item or you exercised a statutory cancellation right that requires refund of standard delivery.
  If 15 business days pass after our approval and you haven’t received the refund, contact us at houseofbladegb@gmail.com.
  

Contact

Questions about returns? Email houseofbladegb@gmail.com and include your order number.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

House Of Blade – Privacy Policy

Last updated: August 5, 2025

House Of Blade (“House Of Blade,” “we,” “us,” or “our”) operates this store and website, and provides related information, content, features, tools, products, and services (collectively, the “Services”). The Services are powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use the Services, make a purchase or other transaction, or communicate with us.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy controls with respect to the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) Who We Are and Scope

Controller. For purposes of applicable data protection laws, House Of Blade is the controller of your personal information.
Contact: houseofbladegb@gmail.com
Postal: 8 Belmont Street, Old Trafford, Stretford, ENG, M16 9JW, United Kingdom

Scope. This Privacy Policy applies to personal information we collect through the Services and offline interactions related to the Services.

2) Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to an individual. It does not include de-identified or aggregated information.

The categories of personal information we may collect or process include (depending on your interactions and applicable law):

• Contact details: name, billing/shipping address, phone number, email.
  
• Financial & transaction data: payment card details and tokens, payment confirmations, transaction history, items viewed/added/purchased/returned/exchanged/cancelled, form of payment. (Payment processing is handled by our payment providers; we do not store full card numbers.)
  
• Account data: username, password, security questions, preferences, settings
  
• Communications: information you provide in messages to us (e.g., support inquiries, reviews).
  
• Device & usage data: IP address, device/browser type, identifiers, pages viewed, referring/exit pages, timestamps, and interactions with the Services (including via cookies and similar technologies).
  
• Inferences: we may infer preferences (e.g., product interests) from other information we collect.
  

Sources of information.

• 
  (e.g., account creation, checkout, support).
  
• Directly from you (e.g., account creation, checkout, support).
  
• Automatically via cookies, pixels, SDKs, and similar technologies.
  
• Service providers (e.g., payment, analytics, fulfilment, customer support).

• Partners/third parties (e.g., advertising and marketing partners), where permitted by law.
  

We do not seek to collect sensitive personal information (e.g., health, government IDs) beyond what’s necessary to process payments or comply with law. Please do not submit unnecessary sensitive information.

3) How We Use Personal Information (and Legal Bases where applicable)

We use personal information for the following purposes (legal bases for UK/EEA shown in parentheses):

• Provide, operate, and improve the Services
  (to perform a contract; legitimate interests). This includes processing orders and payments, shipping, returns/exchanges, account management, remembering preferences, enabling reviews, and personalizing your shopping experience.
  
• Customer support and communications
  (contract; legitimate interests; consent where required).
  
• Marketing and advertising
  (consent where required; legitimate interests). We may send marketing emails/SMS or display online ads, including interest-based advertising based on your activity with us and other merchants, where permitted.
  
• Security and fraud prevention
  (legitimate interests; legal obligation). Including authentication, monitoring, detection, and remediation of malicious or illegal activity.
  
• Legal and compliance
  (legal obligation; legitimate interests). Including responding to lawful requests and enforcing our terms and policies.
  
• Analytics and personalization
  (legitimate interests; consent where required). To understand usage and improve the Services.
  

Where we rely on consent, you may withdraw it at any time (this will not affect processing already undertaken).

4) How We Disclose Personal Information

We may disclose personal information as follows:

• 
  (e.g., Shopify, payment processors, IT hosting, analytics, customer support, cloud storage, fulfilment and shipping) that process information on our behalf under appropriate agreements.
  
• 
  to provide marketing and advertising services (including interest-based ads), subject to their privacy notices and your rights/choices.
  
• 
  for operational purposes consistent with this Policy.
  
• 
  (e.g., to law enforcement or regulators), to protect rights, safety, and to enforce our terms.
  
• 
  (e.g., merger, acquisition, reorganization, insolvency).
  
• 
  (e.g., social logins, sharing features, delivery services).
  

We do not sell customer lists for money. In some jurisdictions, “sale” or “sharing” can include certain advertising or analytics disclosures. See Your Rights & Choices below for opt-out options.

5) Our Relationship with Shopify

The Services are hosted by Shopify. Information you submit via the Services is transmitted to Shopify and may be processed in countries other than where you reside to enable and improve the Services.

For store operations we act as controller and Shopify generally acts as our processor. For certain features—such as enhanced services that use data from interactions with our store and other merchants—Shopify may act as an independent controller of your personal information (including responding to requests about Shopify’s own processing). To learn more about how Shopify processes personal information and to exercise rights with Shopify, please consult Shopify’s Consumer Privacy Policy and Shopify’s Privacy/Account Portal (as provided by Shopify).

OVERVIEW
Welcome to House Of Blade! The terms “we”, “us” and “our” refer to House Of Blade. House Of Blade operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). House Of Blade is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. House Of Blade reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until House Of Blade confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as House Of Blade may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by House Of Blade, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of House Of Blade, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by House Of Blade.
House Of Blade’s names, logos, product and service names, designs, and slogans are trademarks of House Of Blade or its affiliates or licensors. You must not use such trademarks without the prior written permission of House Of Blade. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
House Of Blade is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with House Of Blade. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and House Of Blade, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with House Of Blade.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm House Of Blade, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY House Of Blade, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL House Of Blade, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless House Of Blade, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where House Of Blade is headquartered. You and House Of Blade consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at houseofbladegb@gmail.com.
Our contact information is posted below:
[House Of Blade] 
houseofbladegb@gmail.com
[8 Belmont street/ Manchester/ M169JW] 
[+44731764424] 

Shipping Policy

Last updated: 5 August 2025

Nothing in this policy affects your statutory rights.

Order Processing Times

• Processing: [1–3 business days] after your order is placed (Mon–Fri, excluding UK bank holidays).
  
• Orders placed after [2pm UK time] or on weekends/holidays start processing the next business day.
  
• During launches/peak periods, processing may extend by [1–2] business days.
  

Shipping Options, Costs & Times

Shipping fees and available delivery options are calculated at checkout based on your address and cart contents.

Estimated delivery times after dispatch:

• UK (Royal Mail Tracked 24/48 or Courier): 1–4 business days
• Europe (Tracked Service): 4–8 business days
• USA & Canada (Tracked Service): 7–12 business days
• Rest of World (Tracked Service): 7–14+ business days

Please note:

• These are estimates and do not include processing time or potential customs delays
• Delivery times may vary depending on your location and chosen shipping method.
• Carrier delays are beyond our control

Free Shipping:

If free shipping is available, qualifying regions and order thresholds (e.g., Free UK shipping on orders over £X) will be displayed at checkout.

Important: Some products may be shipped from overseas warehouses, which can result in longer delivery times. If this applies to your order, you’ll be notified either at checkout or via email after purchase.

Order Tracking

You’ll receive a dispatch email with tracking once your order ships. Tracking can take 24–48 hours to update after carrier pickup.

Address Accuracy & Changes

Please check your shipping address carefully.

• houseofbladegb@gmail.com within [1 hour] of ordering. We’ll do our best, but we can’t guarantee edits once processing begins.
  
• undeliverable/refused can be re-shipped at your request (additional postage applies) or refunded minus shipping once received back in acceptable condition.
  

Delivery, Safe Places & Signatures

• safe place/neighbour if suitable. If you require a signature on delivery, choose that option (where available) at checkout.
  
• Risk in the goods passes to you when delivery is completed to your address (or designated safe place/recipient).

Pre-Orders & Made-to-Order Items

If an item is marked Pre-Order or Made to Order, the estimated ship window will be shown on the product page and/or checkout. Your full order ships together unless we state otherwise. If you need in-stock items sooner, place separate orders.

Split Shipments

We may ship items separately at no extra cost to you if that speeds delivery. You’ll receive tracking for each parcel.

International Shipping, Customs & Duties

International orders may be subject to customs duties, taxes, and import fees once the shipment reaches your country. These charges are not included in our prices or shipping fees unless stated and are your responsibility (Incoterms DAP). We cannot control customs processing times. If you refuse a shipment due to fees, it will be treated as a return once received back (shipping and fees may be non-refundable).

Lost, Delayed, or Damaged Parcels

• Delayed: Carriers sometimes experience delays—please allow a reasonable window beyond the estimate.
  
• Lost in transit: If tracking shows no movement for [10 business days domestic / 20 business days international], contact us and we’ll investigate with the carrier and, where confirmed lost, refund or replace (subject to stock).
  
• Delivered but not received: Check with household members/neighbours and any safe-place locations first. If still missing, contact us within [7 days] of the delivery scan. We’ll try to assist with the carrier, but outcomes depend on carrier investigation.
  
• Damaged wrong item: Email houseofbladegb@gmail.com within [7 days] of delivery with your order number, a description, and clear photos of the item and packaging. We’ll put it right (replacement, repair, or refund as appropriate).
  

Shipping Restrictions

• we do not ship to P.O. Boxes for [courier services]; choose [Royal Mail] if available.
  
• Some destinations or items may be restricted by carrier rules or local law; we’ll contact you if we’re unable to ship.

Fraud & Verification

Orders may be subject to verification checks. This can add 1–2 business days to processing. We reserve the right to cancel and refund orders that fail verification.

Returns Linked to Shipping

For how to send items back, see our Returns & Refunds Policy. Return shipping responsibility varies by reason (change of mind vs faulty/incorrect). Items sent back without prior approval cannot be accepted.

Contact

Questions about shipping? Email houseofbladegb@gmail.com with your order number.

Return/Service address:
8 Belmont Street / Manchester / Old Trafford / M169JW